FAQ
- Are box items available in the shop?
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Individual items are not available in the shop. We may have extra boxes available for single purchase without needing a subscription.
- Is shipping included with my subscription price?
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No. $7 flat rate shipping will be added to your order each month to cover part of the shipping costs. If you are in Canada, $20 flat rate shipping is added.
- How does billing work for my subscription?
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When you first check out you are billed immediately for your subscription and shipping total. If the date is before the 20th, you will recieve the current month's box. If the date is after the 20th, your subscription will begin with the following month. You will not be billed twice. All subsequent boxes will be billed on the 20th of the month.
- Can I return my box if I don't like it?
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All box sales are final. We take great care in making and curating items we think you will love. Any items that don't speak to you can be gifted to your magickal friends.
- What if my payment method is declined?
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Payments that do not go through on the initial try are attempted a total of 5 times over 5 days. Subscribers are notified that theyr payment failed. If they do not fix the issue or contact us for assistance before the 25th of the month, their subscription is cancelled.
- How long do the candles last?
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Our eight ounce candles will burn for around 40 hours.
- Do I have to trim the wicks at all?
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Nope! Wood wicks take care of themselves.
- My flame is really low, is there something wrong with my candle?
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Wood wick candles tend to have wider, but lower flames. As long as it stays lit, your candle is fine to use. If it does not stay lit, please contact us for a replacement.
- How long will my bar of soap last?
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Properly stored soap should last 4-6 weeks depending on how frequent you use it (showers versus hand sinks). To maximize the life of your soap, make sure you have a soap dish or caddy that allows water to drain completely away so the soap can dry. This will allow the soap to harden again and less to dissolve when washing.
- How many uses are in the bath potion jars?
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The large jars have 4-5 uses in them. The smaller jars in our box sets have 2-3.
- How should I use the anointing oils?
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Our anointing oils are formulated to be body first since we believe our primary magickal tools are us. You can use them as an oil perfume, massage oil, hair/beard oil, or aromatherapy.
You can ALSO use the oils and their energies to annoint any other magickal tool (candles, athames, altar decor).
Please keep in mind these are oils and surfaces may be slippery so be safe!
- What is there is an issue with my order?
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Please contact us right away! Our customers are part of our family and we want to make every experience with us a magickal one.
- How long does it take to get my order?
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We ship on Tuesdays and Thursdays each week. Delivery is usually within 5-7 business days after the packages are sent out.
- How much is shipping?
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We charge a $7 flat rate for orders under $100. We are a small handmade business and essentially split the cost of shipping our products with our customers.